How The Calls Would Be Routed From Mobile Phone To Landline ?

Call Routing strategies have led to a lot of intriguing questions like  - How do you transfer your customers’ call to the right person as quickly as possible? How do you take care of the long hold time, customer frustration or defection of your customers to competition? How do you ensure first call resolution?Call routing is an important part of any efficient customer service strategy. By directing calls to the right department on the first go, the level of customer satisfaction increases with overall reduction in the operating cost. However, call routing is considered as a strategic tool in the business environment, if done properly and efficiently. Being available at all times is a must for any business owner if they want to guarantee customer satisfaction. This is why it…
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